Refund and Returns Policy

Thank you for shopping at Shophserven! We hope you are delighted with your purchase. However, if you are not completely satisfied, we're here to help.

1. Return Eligibility

• Our return policy lasts 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
• To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

2. Non-returnable Items Certain types of products are exempt from being returned, including:

• Gift cards
• Downloadable software products
• Some health and personal care items

3. Process for Returns To initiate a return, please contact us at [email protected] or call us at +1 662-285-8021. Include your order number, the items you want to return, and the reason for the return. Once your return is authorized, we will provide you with instructions for returning the item(s).

4. Refunds

• If your return is approved, we will process your refund to the original payment method.
• It may take 7-10 business days for the refund to appear on your bank statement depending on your payment provider.

5. Exchanges If you wish to exchange an item for another product, we recommend making a return and placing a new order. Contact us for guidance if you need assistance with exchanges.

6. Shipping Costs

• You are responsible for paying the shipping costs to return your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund unless the return was due to a defective product or an error on our part.

7. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately. We will provide a full refund or exchange for the damaged product at no additional cost to you.

8. Contact Us If you have any questions about your return or refund, please reach out to us:

• Email: [email protected]
• Phone: +1 662-285-8021
• Address: 409 Bowie Maddox Dr, Ackerman, MS 39735, United States